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    At Maths Gurukulam, we are committed to providing a seamless learning experience. However, in specific situations, a refund or return may be required. Please read our policy carefully to understand the conditions under which refunds or returns are applicable.

    1. Refund Eligibility

    We offer refunds only under the following circumstances:

    • Technical Issues: If you face any technical difficulties accessing our courses or live classes that cannot be resolved within 7 working days of reporting the issue.
    • Duplicate Payment: If you accidentally make a duplicate payment for the same course, we will process a refund for the extra payment after verifying the transaction.
    • Incorrect Course Purchase: If you accidentally purchase the wrong course, you may request a refund within 24 hours of purchase, provided you have not accessed any course materials.

    2. Refund Process

    To request a refund, please follow the steps below:

    • Email us at support@mathsgurukulam.com with your order details and a clear explanation of the reason for your refund request.
    • Our team will review your request and respond within 3 business days.
    • Approved refunds will be processed within 7-10 business days, and the amount will be credited back to the original payment method.

    3. Non-Refundable Situations

    Refunds are not applicable under the following conditions:

    • Change of Mind: If you simply change your mind after accessing course content or live classes.
    • Course Completion: Once a significant portion (over 25%) of the course has been completed or the course materials have been accessed.
    • Live Class Misses: If you miss a live class, the recording will be available, and refunds will not be provided.

    4. Course Transfer

    In the event you wish to transfer to a different course:

    • Course transfers can be requested within 24 hours of purchase.
    • Transfers are subject to course availability and the approval of our support team.
    • No additional cost will be incurred if the new course is of the same or lesser value. If the new course is more expensive, you will need to pay the difference.

    5. How to Contact Us

    For any questions related to refunds or course returns, feel free to contact our support team:

    We aim to make your experience with Maths Gurukulam smooth and worry-free. Should any issues arise, we’re here to help and ensure a quick resolution.